Terms & Conditions

Last updated: September 18, 2026.

About these terms

These terms govern your use of this website and the process of requesting a quote from Global Moving Experts ("we", "us", "Global Moving Experts"). Once you accept a quote and we confirm your booking, a separate moving services agreement applies to the move itself, setting out the specific services, dates, price and conditions agreed for your move; where the two conflict, that individual agreement takes precedence over these general terms.

Where we refer to a "Consumer" below, we mean a customer who is a natural person booking a move for purposes outside their trade, business or profession. Where mandatory consumer-protection law applies to you as a Consumer — under Dutch law or, where applicable, the law of your own country of residence — nothing in these terms limits or removes those rights, even where another clause below is phrased in general terms.

Scope of our services

Depending on what you book, our services can include international household moves, packing, groupage (shared-load) transport, dedicated transport, storage, container moving, sea freight, and corporate relocation. The specific services included in your move are those listed in your accepted quote — a service described on our website is available in principle, not automatically included in every booking.

Quotes and bookings

A quote is prepared from the information you give us about your route, the volume and type of items to be moved, access conditions at both addresses, and the services you need. The final price is confirmed once we've assessed your move in full detail; where the actual volume, access, or scope on the day differs materially from what was described when the quote was prepared, this may result in a revised price, agreed with you before we proceed. A quote is not a booking — your move is confirmed once you've accepted the quote and, where applicable, the deposit specified in that quote has been received.

You're responsible for giving us accurate and complete information about what needs to be moved, including its nature, condition, and any items requiring special handling (such as a piano, artwork, or antiques). If the inventory turns out to be materially inaccurate or incomplete, we may need to adjust the price, the vehicle or container used, or the schedule, and our liability under "Liability" below is assessed against the information you actually gave us.

You're also responsible for making sure both the collection and delivery addresses are accessible for the agreed vehicle on the agreed date (for example: parking, lift availability, staircases, or any permit needed for the vehicle to load or unload). Where access turns out to be more difficult than described and this causes extra time, equipment, or a smaller shuttle vehicle to be needed, this may be charged as additional work, agreed with you as soon as reasonably possible.

Payment

Where a deposit is required to confirm your booking, its amount is stated in your individual quote — it is not a fixed percentage applied to every move, since it depends on your route, volume and timing. The remaining balance is due on the day your goods are collected, unless your quote or booking confirmation states otherwise. If payment isn't received when due, statutory late-payment interest and any reasonable costs of recovering payment may apply under applicable law, in addition to your continuing obligation to pay the amount owed.

Cancellation and rescheduling

Once a move has been confirmed — meaning you've accepted the quote and, where applicable, paid the deposit — the booking is binding. From that point, we reserve transport capacity, plan personnel, and in many cases commit to third-party costs (such as groupage space, a container slot, or a subcontracted carrier) specifically for your move, so there is no general right to cancel free of charge after confirmation.

Where the statutory right of withdrawal that applies to some consumer contracts is excluded by law for the transport of goods to a specific date or within a specific period, that exclusion applies here in the same way it would for any comparable moving company — this doesn't affect any other mandatory right you have as a Consumer.

If you cancel a confirmed booking, we may charge our reasonably incurred loss: costs already committed on your behalf (such as third-party transport, storage, or subcontractor costs already booked), and, to the extent permitted by applicable law, reasonably demonstrable lost profit on the assignment. We don't automatically charge the full invoice regardless of circumstances — the amount reflects our actual loss at the time of cancellation, and we'll explain how it's calculated if you ask. This is separate from a cancellation caused by our own material breach of the agreement, or by force majeure (see below) — in either of those cases, this cancellation-charge clause doesn't apply.

If you need to reschedule rather than cancel, tell us as soon as possible — we'll try to accommodate a new date where our schedule and any third-party transport allow it. Rescheduling may involve additional cost if it means re-booking transport, storage, or subcontracted capacity that was already committed for your original date.

Your responsibilities as a customer

Beyond accurate inventory information and site access (see "Quotes and bookings" above), you're responsible for: providing any documentation needed for your move, including customs paperwork or import declarations required by your destination country; telling us in advance about any restricted, prohibited, hazardous, or dangerous goods so we can advise whether and how they can be moved (see each destination page for country-specific customs guidance); and declaring high-value items — such as jewellery, cash, or important documents — in advance, since these generally shouldn't travel in the general household shipment and are best carried by you personally where possible.

Packing

Where you've booked our packing service, our team packs your belongings using materials suited to the transport method (road or sea freight). Where you pack some or all items yourself, our liability for loss or damage to self-packed items is limited to damage caused by our handling of the package as a whole, not to the adequacy of your own packing. Fragile or high-value items (art, antiques, a piano, and similar) should be flagged to us in advance so we can arrange suitable handling and, where relevant, discuss insurance for them specifically.

Transport

Depending on your booking, your move travels by groupage (shared load with other customers on a similar route), dedicated transport reserved for your move alone, or — for overseas destinations — by container and sea freight. We may use subcontracted carriers, agents, or partner companies to carry out part or all of the transport, storage, or customs handling involved in your move; where we do, we remain your point of contact and responsible to you under these terms for the service as a whole.

Storage

Where storage is part of your booking, the duration and fees are as set out in your quote or booking confirmation. Access to stored goods during the storage period is by arrangement with us in advance. The same restrictions on prohibited, hazardous, or dangerous goods described under "Your responsibilities as a customer" apply to anything placed into storage.

International moves and customs

For moves that cross a border requiring customs clearance, you're responsible for providing accurate information for the customs declaration and any other required documentation; we prepare and submit paperwork using the information you give us, but we can't be responsible for delays or additional costs caused by inaccurate or incomplete information you provided, or by customs authorities' own procedures, inspections, or requirements. Import duties, taxes, and any charges levied by customs authorities are your responsibility unless we've explicitly agreed otherwise in your quote. Delays caused by border processes, customs inspections, or requirements outside our control are not treated as a failure on our part, though we'll keep you informed and do what we reasonably can to minimise the impact.

Liability

We take reasonable care in packing (where booked), handling and transporting your belongings, in line with standard practice for international moving. Subject to the paragraph below, our total liability for loss of or damage to your goods in connection with a move is limited to 50% of the invoice value of that move.

This limit doesn't apply where the law doesn't allow liability to be limited — including liability for death or personal injury, and liability for loss or damage caused by our intentional misconduct or gross negligence, which we don't attempt to exclude or limit. Where a mandatory transport convention, statutory liability regime, or compulsory insurance scheme applies to a particular leg of your move (for example under road, sea, or international carriage law), that regime takes precedence over our contractual limit where it provides for something different. Nothing in this clause removes a Consumer's mandatory statutory rights. Because liability rules for cross-border transport vary by country and by transport mode, we can't guarantee this 50% limit is enforceable in every jurisdiction your move touches — where it isn't, the applicable mandatory rule applies instead.

Insurance

We can arrange goods-in-transit insurance for your move on request — ask us when requesting your quote and we'll include the available option and its cost. If you don't take out this additional cover, our liability for your move is limited as described above under "Liability", and you may wish to check whether your own household or travel insurance provides any relevant cover.

Force majeure

We're not liable for delay or failure to perform caused by circumstances reasonably outside our control, including strikes or industrial action, extreme weather, border or port closures, customs delays, war or armed conflict, government measures or restrictions, and comparable events. Where such an event affects your move, we'll let you know as soon as reasonably possible and work with you on a revised plan; the cancellation-charge terms above don't apply to a cancellation caused by force majeure.

Complaints and damage

If something arrives damaged or goes missing, please tell us as soon as reasonably possible after delivery, with a description and, where possible, photos — this helps us assess the claim and respond properly. We handle complaints in good faith and aim to resolve them directly with you; if you're not satisfied with how we've handled a complaint, you retain any rights you have under applicable consumer law to escalate it further.

Website use

The content on this website — text, images, logos and design — belongs to Global Moving Experts or its licensors and may not be copied or reused without permission. You agree to use this site only for its intended purpose of researching our services and requesting a quote, and not to submit false information, attempt to disrupt the site, or misuse the contact or quote forms. We aim to keep the site accurate and available but don't guarantee it will be error-free or uninterrupted, and destination and service pages describe our services generally rather than guaranteeing availability on every route at every time.

Applicable law and disputes

Global Moving Experts is registered in the Netherlands, so these terms are governed by Dutch law and disputes are subject to the jurisdiction of the competent Dutch courts, without prejudice to any mandatory consumer protection rights or venue protections you have under the law of your own country of residence as a Consumer.

Contact

Questions about these terms can be sent to info@globalmovingexperts.com.